Privacy Policy

At Memoki AI, we are committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our mobile application and services (collectively, the "Service"). Please read this Privacy Policy carefully. By using the Service, you agree to the collection and use of information in accordance with this policy.

1. Information We Collect

1.1 Information You Provide

We collect information that you provide directly to us, including:

• Account Information: Email address, username, and password when you create an account
• User Content: Files you upload including PDFs, audio files, images, YouTube links, and other content you provide for flashcard generation
• Generated Content: Flashcards and study materials created from your content
• Profile Information: Any additional information you choose to provide in your profile
• Support Communications: Information you provide when contacting our support team

1.2 Automatically Collected Information

When you use the Service, we automatically collect certain information, including:

• Device Information: Device type, operating system, unique device identifiers, and mobile network information
• Usage Data: How you interact with the Service, features you use, time spent, and actions taken
• Log Data: IP address, access times, app crashes, and performance data
• Analytics Data: Aggregated usage statistics to help us improve the Service

1.3 Third-Party Information

If you sign in through third-party services (e.g., Apple Sign In, Google Sign In), we may receive:

• Your name and email address from the authentication provider
• Profile information you authorize us to access

2. How We Use Your Information

We use the information we collect to:

• Provide the Service: Process your content, generate flashcards, and deliver the features you request
• Improve the Service: Analyze usage patterns to enhance AI accuracy, fix bugs, and develop new features
• Communicate with You: Send service-related notifications, respond to your inquiries, and provide customer support
• Ensure Security: Detect and prevent fraud, abuse, and security issues
• Comply with Legal Obligations: Meet legal requirements and respond to lawful requests
• Personalization: Customize your experience and provide relevant content

3. How We Share Your Information

We do not sell your personal information. We may share your information only in the following circumstances:

3.1 Service Providers

We may share information with third-party service providers who perform services on our behalf, such as:

• Cloud storage providers (e.g., Firebase, Cloudflare R2) for storing your content
• AI service providers (e.g., OpenAI, Google Gemini) for processing your content and generating flashcards
• Analytics providers to understand how the Service is used
• Payment processors for subscription management

These service providers are contractually obligated to protect your information and use it only for the purposes we specify.

3.2 Legal Requirements

We may disclose your information if required by law, court order, or government regulation, or if we believe disclosure is necessary to:

• Comply with legal obligations
• Protect our rights, property, or safety
• Protect the rights, property, or safety of our users or others
• Prevent or investigate fraud or security issues

3.3 Business Transfers

In the event of a merger, acquisition, or sale of assets, your information may be transferred to the acquiring entity, subject to the same privacy protections.

3.4 With Your Consent

We may share your information with third parties when you explicitly consent to such sharing, such as when you choose to share flashcards publicly.

4. Data Storage and Security

4.1 Data Storage

Your information is stored on secure servers provided by our cloud service providers. Data may be stored in various locations depending on the service provider's infrastructure. We retain your information for as long as your account is active or as needed to provide the Service.

4.2 Security Measures

We implement appropriate technical and organizational measures to protect your information, including:

• Encryption of data in transit and at rest
• Secure authentication and access controls
• Regular security assessments and updates
• Limited access to personal information on a need-to-know basis

However, no method of transmission over the internet or electronic storage is 100% secure. While we strive to protect your information, we cannot guarantee absolute security.

5. AI Processing and Content

When you upload content for flashcard generation, your content is processed by AI services (including third-party AI providers) to analyze and generate flashcards. This processing may involve:

• Sending your content to AI service providers for analysis
• Temporary storage of your content during processing
• Using your content to train and improve our AI models (where permitted and anonymized)

We take measures to ensure that AI service providers handle your content in accordance with their privacy policies and our agreements with them.

6. Your Rights and Choices

Depending on your location, you may have certain rights regarding your personal information:

6.1 Access and Portability

You can access, update, or delete your account information through the app settings. You may also request a copy of your data in a portable format.

6.2 Deletion

You can delete your account and associated data at any time through the app settings. Upon deletion, we will remove your personal information, subject to legal retention requirements.

6.3 Opt-Out

You can opt out of certain data collection and processing through your device settings or by contacting us. Note that opting out may affect the functionality of the Service.

6.4 Do Not Track

We do not currently respond to "Do Not Track" signals. However, you can control tracking through your device settings.

7. Children's Privacy

The Service is not intended for children under the age of 13 (or the minimum age required in your jurisdiction). We do not knowingly collect personal information from children. If you believe we have collected information from a child, please contact us immediately, and we will take steps to delete such information.

8. International Data Transfers

Your information may be transferred to and processed in countries other than your country of residence. These countries may have different data protection laws. By using the Service, you consent to the transfer of your information to these countries. We take appropriate measures to ensure your information receives adequate protection in accordance with this Privacy Policy.

9. California Privacy Rights

If you are a California resident, you have additional rights under the California Consumer Privacy Act (CCPA), including:

• The right to know what personal information we collect, use, and share
• The right to delete your personal information
• The right to opt-out of the sale of personal information (we do not sell personal information)
• The right to non-discrimination for exercising your privacy rights

10. European Privacy Rights (GDPR)

If you are located in the European Economic Area (EEA), you have certain rights under the General Data Protection Regulation (GDPR), including:

• The right to access your personal data
• The right to rectify inaccurate data
• The right to erasure ("right to be forgotten")
• The right to restrict processing
• The right to data portability
• The right to object to processing
• The right to withdraw consent

To exercise these rights, please contact us using the information provided in the "Contact Us" section below.

11. Cookies and Tracking Technologies

We may use cookies, web beacons, and similar tracking technologies to collect information about your use of the Service. You can control cookies through your browser or device settings, though this may affect Service functionality.

12. Changes to This Privacy Policy

We may update this Privacy Policy from time to time. We will notify you of any material changes by posting the new Privacy Policy on this page and updating the "Last updated" date. We encourage you to review this Privacy Policy periodically for any changes. Your continued use of the Service after changes become effective constitutes acceptance of the updated Privacy Policy.

13. Data Retention

We retain your information for as long as necessary to provide the Service and fulfill the purposes described in this Privacy Policy, unless a longer retention period is required or permitted by law. When you delete your account, we will delete or anonymize your personal information, subject to legal retention requirements.

14. Third-Party Links and Services

The Service may contain links to third-party websites or services. We are not responsible for the privacy practices of these third parties. We encourage you to read their privacy policies before providing any information to them.

15. Contact Us

If you have any questions, concerns, or requests regarding this Privacy Policy or our privacy practices, please contact us: